We currently have different roles available for volunteers within Citizens Advice Cheshire West

• Telephone adviser based at home

• Face to face adviser in the community

• Email/webchat adviser based at home

What will you do? 

• Complete an introduction to Citizens Advice and training for your role 
• Talk to clients over the phone, online, or in one of our Access Points to explore what problems they’ve come for help with 
• Find information about the clients’ problems and help them to understand their options 
• Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation (Face to face and Telephone Adviser only). 
• Write a summary of the clients’ problems and what action you’ve taken 
• Look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP or local councillor 

Some examples of what you could do: 

• Help clients with debts work out a reasonable amount to pay back, and make a phone call to an organisation they owe money to. 
• Explore what benefits a client is entitled to and help them to complete a benefit application form. 
• Help a client who has problems with their landlord to understand their housing rights. 
• Help a client to understand their consumer rights on goods purchased or bought with credit
• Help a client to understand or help them to enforce any employment rights they may have

 What’s in it for you? 

• Make a real difference to people’s lives 
• Learn about a range of issues such as benefits, debt, employment and housing 
• Build on valuable skills such as communication, listening and problem solving, and increase your employability 
• Work with a range of different people, independently and in a team. 
• Have a positive impact in your community. 

If you're a law student and you train as a Citizens Advice adviser, you could get up to six months off your solicitor training contract! 

What do you need to have? 

You don’t need any specific qualifications or skills but you’ll need to: 

• Be friendly and approachable 
• Be non-judgmental and respect views, values and cultures that are different to your own 
• Have good listening skills 
• Have excellent verbal and written communication skills 
• Have good maths and IT skills 
• Be able to understand information and explain it to others 
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection 
• Be willing to undertake training in your role     

Have the ability to work from home in as a confidential and distraction free environment as possible.

How much time do you need to give? 

Ideally we ask for 8 hours per week, which can be over one day or spread over two days, for at least 12 months. We can be flexible so come and talk to us. 

Valuing inclusion 

Our volunteers come from a range of backgrounds and we particularly welcome applications from people with physical or mental health conditions, and people from Black Asian Minority Ethnic (BAME) communities. 

If you are interested in becoming an adviser and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us. 

Contact details: 

Mark Halford, 

Recruitment and Support officer

email: [email protected]