What will you do?

  • Complete an introduction to Citizens Advice and training for your role.
  • Using Citizens Advice data and case studies, identify common, or unfair, problems that clients come for help about.
  • Help volunteers and staff in the local Citizens Advice (and in other local Citizens Advice in your region) understand the cause of the problem, how it affects clients, and what change would solve the problem (by talking to them, or writing a summary).
  • Read national Citizens Advice newsletters and update volunteers and staff so that they know about common issues Citizens Advice clients face, and campaigns to raise awareness or promote change.
  • Help to organise a campaign with the aim of raising awareness of the problem. This might involve creating materials, such as newsletters, or presentations, or writing something for social media or newspapers, which could be used to explain the problems to others (such as local councillors, or members of the public).
  • Help to organise a campaign with the aim of getting the organisation (person or elected body such as MP, AM or local councillor) that is causing the problem, to change the way they do things. This could mean meeting with the organisation, person or elected body, writing to them or holding an event.
  • Help national Citizens Advice carry out research and campaigns about how certain issues affect clients in your local area and promoting change. This might involve doing a survey with clients or members of the public to find out how a change in a benefit is affecting them and writing up a case study, gathering evidence using internet research, and then raising awareness of an issue.
  • Help to develop some training for new volunteers and staff about research and campaigns.

  What’s in it for you?

  • Make a real difference to people’s lives.
  • Learn about a range of areas such as benefits, debt and housing, and how problems in these areas can affect clients.
  • Build on valuable skills such as communication, research, campaigns, how to engage with a range of audiences and working with clients.
  • Increase your employability.
  • Have a positive impact in your community and on broader society.

And we’ll reimburse expenses too.

  What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • Be friendly and approachable.
  • Respect views, values and cultures that are different to your own.
  • Have excellent verbal and written communication skills.
  • Be able to understand complex information and explain it (verbally and in writing) so that others understand it.
  • Have a positive attitude towards research and campaigns, keeping up to date with current issues, and sharing your knowledge.
  • Have good IT skills.
  • Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.
  • Be willing to undertake training in your role.

  How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and talk to us.

  Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

If you are interested in a research and campaigns volunteer role and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.  

  Contact details

Mark Halford, recruitment and support officer: 01606 596376 email: [email protected]