Help to claim

What is it?

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent, confidential and impartial Read more

Case studies

How the Help To Claim service has made a difference to the lives of our clients Read more

How to contact us

We can be contacted by phone or online Read more

Latest

Black Friday consumer rights

"I want to take advantage of the deals coming up this Black Friday, but I’m a bit concerned about buying goods without seeing them first. I don’t have money to lose right now"

Adviceline opening hours

The hours of our telephone advice service are changing

Fuel Bank appeal 2020

Our Fuel Bank offers a lifeline to help residents struggling to pay to heat their homes and cook hot food

National Consumer Week 2020

Find out more about #NCW20 and how to be a #SafeShopper this Christmas

Saving on energy bills

"I've been working from home since lockdown. I’m freezing sat all day in front of my computer but I’m worried if I turn the heating up my bills are going to go through the roof!"

Community access points

We are taking our services into the heart of local communities by developing Community Access Points (CoAPs) across Cheshire West

Employers requests to return to work after furlough

My company says it's starting to look at how we might reopen later in the summer. Do I have to go back to work?

10 reasons to volunteer

Join and help our community

Our work

Generalist Adviser

Role description of a volunteer Generalist Adviser

Covid-19 school closures

What are my rights if I can’t go to work because my child’s school has closed in the light of the coronavirus pandemic?

Winsford

Wyvern House, The Drumber, Winsford CW7 1AH.

Service changes

We have made changes to our service to ensure that clients receive the right advice in the right place and at the right time

Stretching household payments

"I've just had my hours cut at work and I'm already worrying about Christmas! How can I make less go further, without going into debt?"