● Part time, 25 hours per week, fixed term for 6 months.
● Based at home
● £10.41 per hour

The opportunity

We are looking for self motivated individuals to work as part of our frontline service providing help and advice to the local community on a wide range of issues including debt, benefits, housing and consumer problems. You will work predominantly on the telephone and via email and web chat, helping and supporting people to enable them to make decisions about their problems.

The ideal person

You will have some work or volunteer experience in a people facing environment. You will have excellent communication and interpersonal skills. This role is ideally suited for someone who has an interest in law or social issues, or who just wants to help people.

Who we are

We are a locally focused charity with over 100 volunteers and employees covering the whole of the Cheshire West area. We provide free, impartial advice and information on a wide range of issues to our local community and are the largest independent provider of generic advice within the district.

As a home based employee, you will receive comprehensive training for the role along with continual and ongoing support and guidance whilst working within a friendly and accessible team with daily contact.


Please contact Nicki Berg nicola.berg@citizensadvicecw.org.uk to request an application pack or to discuss your support needs.

Citizens Advice Cheshire West is committed to equality and diversity and welcomes applications from all sections of the community.

Citizens Advice Cheshire West treats your personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in our job applicant privacy notice at https://www.citizensadvicecw.org.uk/job-applicant-privacy-policy

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