Adviceline Team Leader - Nick Gill Adviceline Team Leader - Nick Gill I joined Citizens Advice in 2016, initially as a volunteer after studying at university. I was surprised at the scope of the advice which the service provides to clients. The number of areas which are advised on and the level of detail and attention provided to clients cannot be paralleled for a free advice service. My role is as a cover team leader, travelling around the offices to ensure the smooth running of the office on any particular day. Supervising the volunteers and the advice given as well as making sure the office runs smoothly.