Team Leader - Helen Benham Chester Advice Centre Team Leader - Helen Benham I joined Citizens Advice in 2009 as a volunteer after an accident in 2007 in which I could no longer carry on working for my then employer after nineteen years of service. I hugely enjoyed working with other volunteers hence a career change. I was able to complete my Chartered Institute of Personnel and Development qualification while volunteering. My journalist background puts me in good stead as I enjoy asking questions and talking to people and being client focused. Now nine years with the service, I still get a buzz when volunteers come through the door and the day begins.