• Full time, 37 hours (5 days – will consider compressed hours over 4 days) per week
• Remote working from home (must live close to Cheshire West area to be within easy travelling distance of Chester office)
• Starting salary £27,711 – £30,060 (dependent on HtC experience) pa + excellent benefits
• Fixed term until end of March 2026

The opportunity
Working as part of our super successful Help to Claim team you will be helping people struggling to make their new Universal Credit claim.

We are looking for friendly advisers with a confident telephone manner and good interpersonal skills to support first-time Universal Credit claimants with ‘better-off’ benefit calculations and practical advice, helping claimants up to their first correct benefit payment. This role forms part of the national Help to Claim service and operates between 8am and 6pm Monday to Friday.

What we offer
Along with a competitive salary, we have an established remote working team across the organisation and offer a supportive working environment, along with enhanced holiday and sick pay entitlement. We are committed to supporting our workforce’s health and wellbeing and provide an extensive Employee Assistance Programme for all employees along with weekly personal development time.

We are based in Cheshire West and have a wonderful team of over 90 employees and volunteers working both remotely and in the community.

The ideal candidate
You will have knowledge and professional work experience of welfare benefits particularly legacy benefits, you will also need to be computer literate and be able to work independently in a fast paced and target driven environment. A friendly manner along with experience of working within a remote team is essential and a commitment to an 8 week intensive training programme is a must.

Applications
Please download the following documents:

• Job pack
• Application form guidance
• Application form

Once completed, please submit your application to admin@citizensadvicecw.org.uk. Please note we do not accept CV’s in application.

Deadline for applications is Monday 16th September 2024 at 9am.

Citizens Advice Cheshire West is committed to equality and diversity and welcomes applications from all sections of the community.

Citizens Advice Cheshire West treats your personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in our job applicant privacy notice.