I’ve got tickets to an event next week which has been cancelled in light of coronavirus. I bought the tickets for myself and a few friends, what are my rights?

If you bought your ticket from an official seller and the organiser cancels, moves, reschedules, you should get a refund. The official seller is the best person to ask about how to get a refund and check their websites to ensure you’re up to date.

If you bought your ticket from a ticket-reselling website, refunds will depend on the site's terms and conditions.

If you bought from a private seller and the event is cancelled or rescheduled then it is unlikely you will be able to recover your money. We recommend you contact the seller.

If you're due to go to an event, keep checking the information from the official seller or organiser to ensure you're up to date.


Unfortunately we've found that in these situations scammers prey on those who are affected. If you're contacted by someone offering to act for you to recover your money make sure that you're looking out for the signs of a potential scam.

If you think you have been scammed, you need to take steps to protect yourself. These could include calling the police if you feel threatened and contacting your bank to let it know what has happened. For more information see what to do if you think you've been scammed.

You can get free confidential advice from Citizens Advice Cheshire West Owing to the Coronavirus outbreak we are closing our offices to face to face services.  We shall however provide advice through adviceline: 0344 5766111 Monday to Friday between 10am-12.30pm and 1pm - 4pm, and by email and webchat accessed through the Citizens Advice website.  Please click on this link for up to date information on our services.

Copyright Citizens Advice.   The information provided in this advice column was published on 16 March 2020.  For the most up-to-date advice, please visit our Citizens Advice public site.   

You can also read guidance on how the UK is affected by coronavirus on GOV.UK. This guidance from the government is updated every day.