Our Heating Bank, funded through Cheshire West and Chester Council’s Household Support Fund, has provided vital support to households across Cheshire West with their energy and water costs, helping those in, or at risk of, fuel poverty.

Since launching in 2022, the Heating Bank has delivered over 8,000 financial awards to support households with energy bills and essential items related to energy and water use.

This includes:

• Over 3000 awards to households with children
• More than 2,000 awards to households with a disabled person
• Support for over 700 households in the past year alone to help cover energy costs

These figures reflect the significant impact the scheme has had in supporting some of the most vulnerable members of our community.

With the closure of the Household Support Fund, the Heating Bank has now also come to an end.

The new Crisis Resilience Fund is being introduced to replace the Household Support Fund, providing effective crisis support to residents. This is a separate scheme which aims to ensure that help remains available for those who need it most when they need it most.

We would like to thank all partners and supporters who helped make this initiative possible, and all those who accessed support during this time.

Struggling to Pay Bills or Emergency Situations

If you are struggling to pay your energy bills our Energy advice service is available to help. You should also contact your energy supplier if you have not done so already.

If you are struggling with energy debts or face being cut off complete our debt assessment form or consider the following options

Cheshire West Citizens Advice Adviceline – 0808 2787806
Cheshire West HELP Scheme – 0808 1753599
Cheshire West and Chester Council – 0300 1238123

Please take a moment to look at the following tips on how to save money on your energy bills provided by the Energy Saving Trust.

Check to see if you can pay less on your water bills.

The Heating Bank has closed