We believe the right advice changes lives

Community Outreach

From the week beginning Monday 20 January we will be running a pilot programme, where we will be offering advice at a number of community venues. This means that we’ve had to change the opening hours at our Northwich office.

Published:

Author: Simon Birdsey

Energy Advice Programme

The Energy Advice Programme is a Citizens Advice initiative, funded by the energy companies as part of their obligations, aimed at providing practical and effective one to one advice for those who are in fuel poverty or at risk of being in fuel poverty.

Published:

Author: Simon Birdsey

Heating Bank

For the fifth year running, Vale Royal Lions and Citizens Advice Cheshire West are launching their Heating Bank campaign.

Published:

Author: Simon Birdsey

Heating Bank Appeal

Citizens Advice Cheshire West are launching their Heating Bank appeal in Chester and Ellesmere Port.

Published:

Author: Simon Birdsey

Our opening hours

From 20 January 2020 we shall open at 9:30 and close for lunch between 12:30 and 13:30 in Chester, Northwich and Winsford. Any weekly changes to opening hours will be shown here.

Published:

Author: Liz Dickinson

Help to Claim

Get help applying for Universal Credit

Published:

Author: Michael McGlynn

Our impact

16,357


People were helped by us last year.



4 in 5


Clients said advice improved their lives, including reducing stress and improving finances.


2 in 3


Clients had their problems solved.






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