Citizens Advice Cheshire West - Welcome

We give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem.

We are part of the national Citizens Advice network and offer confidential, independent advice via email, over the phone, and in person, for free.

We can help with making a benefit claim or appeal, including Universal Credit, and our Advice column provides information on some of the most common issues that we’re asked about.

If you need to speak to an adviser, the easiest way is to send us an email.


Impact report 20/21

Our community report details how we have helped an average of 75 clients per day to find a way forward during lockdown

New Adviceline and Digital Adviser

Damian Dempsey joins us via the government's new Kickstart scheme

Northwich and Ellesmere Port offices – Full statement

Further to our announcement that we will be moving from our Northwich and Ellesmere Port offices to Community Access Points, we want to explain how this will affect our service

Getting in touch

Advice by email

We're now able to offer advice by email via our website

Our opening hours

Owing to the Coronavirus outbreak we have closed our offices to face to face services. We are however providing advice through adviceline: 0808 2787 806

Sending us documents

We can now only accept mail to our Winsford office


  • CoAP map

    We will be regularly updating our map of Community Access Points (CoAPs) around Cheshire West

Our impact


People were helped by us last year

4 in 5

Client said advice improved their lives, including reducing stress and improving finances

2 in 3

Clients had their problems solved

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