We believe the right advice changes lives

Sending us documents

We can now only accept mail to our Northwich office

Published:

Author: Simon Birdsey

Our Fuel Bank is now open

Struggling residents across the borough can now benefit from support with their fuel bills to keep their home warm through the winter

Published:

Author: Simon Birdsey

Winter Grant Scheme

Cheshire West and Chester Council will receive £925,000 in total to support residents

Published:

Author: Simon Birdsey

New Adviceline number

Calls to our new Adviceline number are free of charge from all consumer landlines and mobile phones

Published:

Author: Simon Birdsey

Advice by email

We're now able to offer advice by email via our website

Published:

Author: Simon Birdsey

Our opening hours

Owing to the Coronavirus outbreak we have closed our offices to face to face services. We are however providing advice through adviceline: 0808 2787 806

Published:

Author: Liz Dickinson

Our impact

16,357


People were helped by us last year.



4 in 5


Clients said advice improved their lives, including reducing stress and improving finances.


2 in 3


Clients had their problems solved.






Latest news

  • Coronavirus update

    Owing to the Coronavirus outbreak we are closing our offices to face to face services. We shall however provide advice through adviceline: 0808 2787 806 and by email and webchat accessed through the Citizens Advice website. Read more

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