We believe the right advice changes lives

Black Friday consumer rights

"I want to take advantage of the deals coming up this Black Friday, but I’m a bit concerned about buying goods without seeing them first. I don’t have money to lose right now"


Author: Simon Birdsey

Adviceline opening hours

The hours of our telephone advice service are changing


Author: Simon Birdsey

Fuel Bank appeal 2020

Our Fuel Bank offers a lifeline to help residents struggling to pay to heat their homes and cook hot food


Author: Simon Birdsey

New Adviceline number

Calls to our new Adviceline number are free of charge from all consumer landlines and mobile phones


Author: Simon Birdsey

Advice by email

We're now able to offer advice by email via our website


Author: Simon Birdsey

Our opening hours

Owing to the Coronavirus outbreak we have closed our offices to face to face services. We are however providing advice through adviceline: 0808 2787 806


Author: Liz Dickinson

Our impact


People were helped by us last year.

4 in 5

Clients said advice improved their lives, including reducing stress and improving finances.

2 in 3

Clients had their problems solved.

Latest news

  • Coronavirus update

    Owing to the Coronavirus outbreak we are closing our offices to face to face services. We shall however provide advice through adviceline: 0344 5766 111 and by email and webchat accessed through the Citizens Advice website. Read more

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