It was no small task to change our service delivery from predominantly face-to-face to one based entirely on phone, email, and webchat, but we managed to do it in no more than a week.

We were worried that closing all our offices would have a damaging impact on the number of people accessing our service. Fortunately, this did not turn out to be the case. In February, we helped 49 clients per day (not including simple queries). Since moving to phone/email/webchat, we have averaged 45 per day - increasing to 56 during the last five days.

This means that, thanks to the hard work and commitment of staff and volunteers, we have continued to be available to those who need us.