❄️ Some of our services are open right up until 24 December. If we’re not open and you need urgent support visit the national Citizens Advice service.

The Bluecoat Building, Chester

Monday 22nd December 10 am – 2 pm
Tuesday 23rd December 10 am – 2 pm
Wednesday 24th December – Friday 2nd January CLOSED
Monday 5th January 10am – 2pm

Wyvern House, Winsford

Monday 22nd December 10 am – 2 pm
Tuesday 23rd December 10 am – 2 pm
Wednesday 24th December – Friday 2nd January CLOSED
Monday 5th January 10am – 2pm

The Portal, Ellesmere Port

Wednesday 24th December 10am – 2 pm
Thursday 25th December – Tuesday 6th January CLOSED
Wednesday 7th January 10 am – 2 pm

Community Hub, Northwich

Wednesday 24th December 10am – 2 pm
Thursday 25th December – Tuesday 6th January CLOSED
Wednesday 7th January 10 am – 2 pm

Community Centre, Elton

Tuesday 30th December CLOSED

Adviceline

Monday 22nd December 10 am – 4 pm
Tuesday 23rd December 10 am – 4 pm
Wednesday 24th December 10 am – 4 pm
Thursday 25th December – Friday 2nd January CLOSED
Monday 5th January 10 am – 4 pm

Help to Claim Helpline

Monday 22nd December – Open from 8 am to 6 pm
Tuesday 23rd December – Open from 8 am to 6 pm
Wednesday 24th – Monday 29th December Closed
Monday 29th December – Open from 8 am to 6 pm
Tuesday 30th December – Open from 8 am to 6 pm
Wednesday 31st December – Open from 8 am to 4 pm
Thursday 1st January CLOSED
Friday 2 January 8 am – 6 pm

Advice by email

Thursday 25th December until Friday 2nd January CLOSED
Monday 5th January – Normal service resumes

Heating Bank

Friday 19th December until Thursday 1st January CLOSED