• Location: Chester (travel across district required)
• Hours: Part time, 18 hours per week (3 days)
• Salary: £27,711 per annum (pro rata)
• Contract: Fixed term for 1 year (with likely extension for a further year)

Make a Real Difference in People’s Lives

We’re looking for a compassionate and proactive Outreach Adviser to support asylum seekers and refugees in our community. This is a vital role where you’ll provide free advice and support to people new to our country as well as helping them understand their rights and options.

What You’ll Do:

• Explain how to access healthcare and mental health support
• Provide free legal and practical advice on issues like money, bills, benefits, housing, and debt
• Give clear advice on immigration (IAA Level 1), benefits, housing, debt, and more
• Build trust with people new to the UK who may be hesitant to seek help
• Work with local services to provide joined-up support
• Raise awareness of available help to make access easier

What We’re Looking For:

• Recent experience in advice work, especially IAA Level 1 immigration advice (experience with Citizens Advice is a plus)
• A genuine desire to help people from other countries settle and thrive in our area
• Good cultural awareness and the ability to communicate with people from diverse backgrounds
• Experience using interpretation services like LanguageLine, or willingness to be trained
• Strong people skills – you can build trust and rapport with ease
• A full, clean driving licence and access to your own car – travel is essential

Why Join Us?

You’ll be part of a supportive team making a real impact in people’s lives. Every day brings a chance to help someone feel more at home and more hopeful about their future.

We are a locally focused charity with over 100 volunteers and employees covering the whole of the Cheshire West area. We provide free, impartial advice and information on a wide range of issues to our local community and are the largest independent provider of generic advice within the district.

As an employer we offer flexible working wherever possible, an enhanced holiday entitlement of 28 days annual leave [pro rata] plus bank holidays and enhanced sick pay. We are committed to supporting health and well being within the workforce and provide an Employee Assistance Programme as well as support, coaching and mentoring for everyone.

To Apply:

Please complete the application form using the job description and guidance for support and submit to Nicki Berg, Head of People – nicola.berg@citizensadvicecw.org.uk

The application deadline is Friday 30th May 2025 at 5pm.

Citizens Advice Cheshire West is committed to equality and diversity and welcomes applications from all sections of the community.

Citizens Advice Cheshire West treats your personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in our job applicant privacy notice.