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Our Heating Bank supports vulnerable households with energy costs
We give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem.
We are part of the national Citizens Advice network and offer confidential, independent advice via email, over the phone, and in person, for free.
We can help with making a benefit claim or appeal, including Universal Credit, and our Advice column provides information on some of the most common issues that we’re asked about.The Live Well website provides information about other local services and support for residents in Cheshire West.
January 21, 2026
There is no service in Frodsham today
January 4, 2026
New drop-in service every Tuesday
December 2, 2025
Find out when they will be coming to a place near you this month
If you need non-urgent support use our Advice by email service
You can access our advice via email, telephone or in person
Connect with us on social media
Use our free online calculator to work out if you are entitled to any extra support
Find out more about joining us as a volunteer
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