• Full-time (37 hours per week)
• Job share applications considered
• Location: Hybrid working – based in our Winsford/Chester offices, covering the whole Cheshire West district
• Salary: £31,246 per annum (FTE) + excellent benefits

The Opportunity

We are seeking a confident and experienced Welfare Rights Caseworker to join our established Welfare Rights Team. This is a rewarding role where you will deliver high-quality welfare benefits advice to clients across Cheshire West, managing a varied caseload.

You will play a vital role in helping people access their entitlements, resolving complex benefit issues, preparing appeal submissions with some representing clients at tribunal.

What You’ll Be Doing

• Providing specialist welfare benefits casework to clients in a community or home setting
• Managing a caseload efficiently and to a high quality standard
• Preparing written appeal submissions
• Representing clients at tribunal when necessary
• Working collaboratively as part of a supportive and committed team

About You

You will be an experienced welfare rights caseworker who is motivated by making a real difference to people’s lives. You will bring:

• Recent, relevant experience of providing welfare benefits casework
• Excellent written and verbal communication skills
• Strong organisational and case management abilities
• A collaborative, team-focused approach
• Experience of preparing appeal submissions

Who We Are

We are the largest advice provider in the Cheshire West area, supported by over 100 employees and volunteers. Our work makes a real impact in the community, and we are proud to offer a supportive, inclusive, and flexible working environment.

What We Offer

• Flexible and hybrid working wherever possible
• Enhanced holiday and sick pay entitlement
• A strong focus on staff health and wellbeing
• Access to an Employee Assistance Programme

Applications

If you are passionate about welfare rights and want to be part of an organisation that truly values its people and the communities it serves, we would love to hear from you.

Please complete an application form and submit to nicola.berg@citizensadvicecw.org.uk

We do not accept CV’s in application.

The application deadline is Wednesday 25th February at 5pm.

Citizens Advice Cheshire West is committed to equality and diversity and welcomes applications from all sections of the community.

Citizens Advice Cheshire West treats your personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in our job applicant privacy notice.