• Hours: 37 hours per week
• Salary: £31,715 per annum
• Contract: Fixed term until 31 March 2028
• Location: Hybrid – home based, with office working in Winsford or Chester
• Travel: Some travel required

Make a difference

Citizens Advice Cheshire West is looking for an experienced Welfare Benefits Adviser to join our Welfare Rights Team as a Vulnerability Adviser.

You will provide specialist welfare benefits advice, guidance and casework to clients across Cheshire West, helping them maximise their income, resolve benefit issues and access support available to them.

Advice will mainly be provided by telephone, with occasional face-to-face appointments where required.

About the role

You will:

• Provide high-quality welfare benefits advice, guidance and casework.
• Support clients to maximise their income and access their full benefit entitlement.
• Work towards a target of six clients per week.
• Prepare written submissions and support benefit appeals (not inc tribunal representation).
• Liaise with statutory bodies, partner organisations and other agencies.
• Maintain accurate case records and work in line with funder and Citizens Advice policies and quality standards.
• Manage your own caseload while contributing to the wider Welfare Rights Team.

About you

You will have:

• Experience providing welfare benefits advice, guidance or casework.
• Strong working knowledge of the welfare benefits system.
• Good IT literacy with excellent organisational and caseload management skills.
• The ability to communicate clearly and sensitively with clients, colleagues and external agencies.
• The confidence to work independently while contributing positively to a team.
• A commitment to equality, diversity and delivering a client-focused service.
• An understanding of the Citizens Advice approach, values and principles.

Experience of working within the Citizens Advice service is highly desirable, particularly familiarity with our systems, processes and advice model.

Who we are

Join a charity that makes a real difference in our local community.

We are a trusted, independent local charity with a team of over 100 dedicated staff and volunteers. Every day, we help people across Cheshire West navigate difficult situations, access the support they need and improve their lives.

We believe our people are our greatest asset. We offer flexible working, enhanced annual leave, enhanced sick pay, an Employee Assistance Programme and a health benefits plan, as well as ongoing support, coaching and mentoring to help you thrive in your role.

You’ll be part of a friendly, supportive and values-led organisation where your work has a direct and meaningful impact on people’s lives.

Applications
Please read our application pack (below) or contact Nicki Berg, Head of People nicola.berg@citizensadvicecw.org.uk to request an application pack or to discuss your support needs.

The application deadline is Tuesday 29th September 2026.

Citizens Advice Cheshire West is committed to equality and diversity and welcomes applications from all sections of the community.

Citizens Advice Cheshire West treats your personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in our job applicant privacy notice.