The easiest way to contact us is by calling our Adviceline on 0808 2787 806 or by using our Advice by email service.

If you need help getting in touch a free phone is available at all of our Community Access Points (CoAPs). Find your nearest one using the map below.

At some venues it's possible to receive in-person advice. Where there is a person icon on the map, you can contact the venue directly to arrange to speak to an adviser. 

Our Chester office is based in the Historic Bluecoat Building in the city centre.  When you arrive, you will need to use our intercom system which can be found at Door 2 in the main entrance to the building. The door will then be remotely unlocked.  When entering, follow the corridor to the end and take a seat in the waiting room.  You will be greeted by one of trained volunteer advisers or Helen who will begin to deal with your query.