Chester Our Chester office is open Monday to Friday 9am to 4pm. Our Chester office is based in the Historic Bluecoat Building in the city centre. When you arrive, you will need to use our intercom system which can be found at Door 2 in the main entrance to the building. The door will then be remotely unlocked. When entering, follow the corridor to the end and take a seat in the waiting room. You will be greeted by one of trained volunteer advisers or Helen who will begin to deal with your query.