Dealing with money issues can sometimes be off-putting, but if you don’t understand how things like credit or mortgages work, you could end up losing out financially or getting yourself deep in debt.  The following pages will give you the information you need to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape.

Search our National Advice Database for help and information.

Search below for contact details of organisations who can help further.

Debt

Service Contact number or website Description
National Debtline 0808 808 4000  nationaldebtline.org 

Free debt casework

Stepchange 0800 138 1111  www.stepchange.org 

Assistance setting up payment plans

Payplan 0800 280 2816  www.payplan.com 

Assistance setting up payment plans

CWAC Home Visits 0300 123 7021 

Home visits for general money advice

British Legion 0808 802 8080 

Benefits, debt and housing for forces/ex-forces

Business Debtline 0800 083 8018  www.businessdebtline.org 

Assistance with business debts

WVHT Money Matters 01606 813 341  www.wvht.co.uk 

Money Advice for clients in WVHT properties

GamCare 0808 8020 123  www.gamcare.org.uk 

Information and advice for those affected by gambling addiction

Rethink 0808 801 0525  www.rethink.org 

For those affected by MH issues – Guidance around MH Act, money, care, benefits, carers’ needs

Tax

Service Contact number or website Description
HMRC Helpline 0300 200 3300 

Any HMRC tax issue, including Tax Credits

Tax Help for Older People 0845 601 3321 / 01308 488066 

For 60 yr olds and over with income £20,000 or less

Tax Aid 0345 120 3779  taxvol.org.uk 

For under 60 yr olds with income £20,000 or less

IFA www.ifa.org.uk 

To find an accountant for help with tax issues, forms etc

General

Service Contact number or website Description
Citizens Advice Consumer Helpline 03454 04 05 06 (lcl rate) / 0808 223 1133 (free) 

Specialist service capable of referring through to Trading Standards

Which www.which.co.uk 

Free consumer information online, subscription is not free

Action Fraud 0300 123 2040  www.actionfraud.police.uk 

Fraud and scams investigations

Equality and Employment Law Centre 0151 237 2664  www.equalityandemploymentlaw.co.uk 

Discrimination advice in sale of goods/access to services (legal aid)

Ombudsmen

Service Contact number or website Description
Parliamentary and Health Services 0345 015 4033 
Legal 0300 555 0333 
Communications 0330 440 1614 
Energy 0330 440 1624 
Furniture 0333 241 3209 
Rail 0330 094 0362 
Financial 0800 023 4567 
Motoring 0345 241 3008 
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