Ellesmere Port Our Ellesmere Port office is open Monday to Friday 9am till 2pm. However, you can book appointments which can be arranged for a time between 2pm and 4pm. Our Ellesmere Port office can be found on Whitby road in the heart of the town centre. When arriving you will need to ring the bell and take a seat in the reception area. You will then be greeted by a trained volunteer adviser or by Melissa who will begin to deal with your query.