Our opening hours

All of our offices will be closed for drop in on Thursday 13 February for a team meeting.

Our usual opening hours are 9:30 - 12:30 and 13:30 - 16:00 Monday to Friday in Chester and Winsford.

In Ellesmere Port it's 9:30 - 14:30 Monday to Friday.

From Monday 20 January 2020 the new opening hours at our Northwich office will be:

Latest

EU Settled Status

Our January Advice column offers support for anybody who would like help applying for EU Settled Status after the UK leaves the European Union.
Energy 2020

Throughout 2020 we have a strong focus on energy to help people cut their energy bills and get all the financial support they are entitled to.
Community Outreach

From the week beginning Monday 20 January we will be running a pilot programme, where we will be offering advice at a number of community venues. This means that we’ve had to change the opening hours at our Northwich office.
Energy Advice Programme

The Energy Advice Programme is a Citizens Advice initiative, funded by the energy companies as part of their obligations, aimed at providing practical and effective one to one advice for those who are in fuel poverty or at risk of being in fuel poverty.